Smartwool Reviews
Smartwool Customer Reviews (3)
- Most recent
- Oldest
Verified Buyer
Verified BuyerVerified BuyerSmartwool Customer’s Q&A
Smartwool Features and Benefits
Here are the key features and benefits of shopping at Smartwool.com:
- Merino Wool: The key ingredient in almost every item. It's soft, manages moisture, regulates temperature, and resists odors. This makes their base layers, hiking socks, running socks, and other outdoor apparel incredibly comfortable and effective in any condition.
- Natural and Renewable: Merino wool is a natural, renewable fiber. One sheep can grow four to five pounds of wool per year.
- Temperature Regulation: Merino wool is good at keeping your body at a stable temperature. When it's cold outside, the natural crimps and bends in its fibers trap air, insulating you. When it's warm outside, it transports sweat quickly away from the skin, helping to keep you cool and dry.
- Moisture Management: Merino wool transports sweat and moisture away from skin as a vapor. This helps you stay warm and dry when you’re moving and playing outdoors.
- Layering: By using all Merino wool when you layer, you create an escape route for sweat and excess heat.
- Odor Resistance: Merino wool absorbs odor caused by bacteria, trapping their smell and keeping them from building up.
- Comfort and Fit: Smartwool blends the reliable warmth of wool with modern and athletic tailoring.
These features make Smartwool a great choice for outdoor enthusiasts. Enjoy shopping at Smartwool!
Smartwool Pricing
Pricing Information
Smartwool.com offers a range of products, and pricing varies based on several factors, including:
- Product Type: Different categories such as socks, base layers, and outerwear have varying price points.
- Material Quality: Items made from premium materials like merino wool may be priced higher due to their quality and performance features.
- Sales and Promotions: Seasonal sales, discounts, and promotional offers can affect the final price of items.
Specific prices for individual items can be viewed directly on the website, where each product page lists the current pricing along with any applicable discounts.
Payment Method
Payment Methods Accepted
Smartwool.com offers several payment methods for customer convenience:
-
Credit and Debit Cards: Accepted cards include Visa, Mastercard, American Express, and others. Card details must be entered without spaces, along with the expiry date and CVV/CVC code. The order amount is reserved at the time of purchase and charged only when the order is invoiced.
-
PayPal: Customers can pay through their PayPal account, which securely manages payment details.
-
Bank Transfer: Available for customers in the European Union. Upon choosing this option, detailed instructions will be provided via email. Goods are dispatched only after the payment is received.
-
Apple Pay: Allows payments through Apple devices.
-
Google Pay: Facilitates payments using saved cards in a Google account.
-
Klarna: Offers an installment payment option, allowing customers to pay in segments.
All transactions are processed securely to ensure customer data protection.
Smartwool FAQs
Smartwool Return Policy?
Return Policy Overview
Smartwool allows customers to return products within 14 days from the date of delivery. The items must be returned undamaged, complete with all parts, and in their original packaging. This includes any labels or tags attached to the products.
Return Process
-
Initiate Return:
- For registered users, log into the MY ACCOUNT section and select the item for return.
- Guests can use the Guest Order Control area to request a return by entering their order details.
-
Return Conditions:
- Items must be unworn, unwashed, and in original condition.
- If using Smartwool's UPS label for returns, a shipping fee of €10.00 will be deducted from the refund.
-
Refund Timeline:
- Refunds are processed within 14 days of receiving the returned item at their warehouse, using the same payment method originally used for purchase.
Special Cases
- If returning a faulty or damaged item, customers should contact Smartwool's Customer Care for specific instructions.
- Returns for a size change are free of charge.
For purchases made from official retailers, returns must be handled through the retailer directly, as Smartwool cannot process these returns.
Smartwool Alternatives
Here are the top 10 alternatives to Smartwool.com:
- REI: A specialty outdoor retailer that offers high-quality, branded gear and clothing for camping, climbing, cycling, fitness, hiking, paddling, skiing, snowboarding, and more.
- Backcountry: A leading retailer of outdoor gear and apparel. They offer a wide range of products for all kinds of outdoor activities.
- LL Bean: An American retailer that specializes in outdoor apparel and equipment.
- Merrell: A global leader in outdoor footwear.
- Cabelas: Known for its large showrooms dedicated to hunting, fishing, and outdoor gear.
- Eddie Bauer: Offers premium-quality clothing, accessories, and gear for men and women that complement today's modern outdoor lifestyle.
- Carhartt: Known for durable workwear, accessories, and footwear.
- Patagonia: An environmentally conscious brand offering outdoor clothing and gear for the silent sports: climbing, surfing, skiing and snowboarding, fly fishing, and trail running.
- The North Face: Provides an extensive line of performance apparel, equipment, and footwear.
- Columbia Sportswear: A manufacturer and distributor of outerwear, sportswear, and footwear.
These brands offer similar products and services to Smartwool and are worth checking out for your outdoor gear needs. Enjoy shopping!
How To Open A Smartwool Account?
To open an account on smartwool.com, follow these steps:
- Visit the Create Account page on the website.
- Enter your First Name and Last Name.
- Provide a valid Email Address.
- Create a Password. The password must contain at least 8 characters, including 1 uppercase letter, 1 number, and 1 lowercase letter.
- Agree to the Smartwool privacy policy.
After these steps, sign up for the latest Smartwool news, events, and exclusive offers. Remember, the account is for personal use only. Be discreet about any discounts and refer interested people to local shops. All shopping, returns, and exchanges must be made with your online account. Subscription to Smartwool PRO Emails is a requirement of membership. Please do not buy items for friends, family, spouses, or partners. Any abuse of this program will result in losing your PRO eligibility. Also, do not disclose your discount to others, and refer anyone interested in Smartwool products to one of their many retailers.
If you have any questions, you can reach out to them at propurchase@smartwool.com or call 888.879.9665. Enjoy shopping at Smartwool!
About Smartwool.com Payment Method?
Smartwool.com accepts several methods of payment for online orders. These include Visa, Mastercard, Discover, and American Express credit or debit cards that have a United States billing address. Additionally, PayPal is also accepted through the online order process. Refunds for purchases made on Smartwool.com will be made to the original payment methods used to complete the order. Purchases made using gift card or split payment will be refunded back to the original payment methods in the amounts used to complete the order.
About Smartwool.com Prices and Cost?
Smartwool is a premium brand known for its Merino wool gear. The products are praised for their durability, fit, and superior comfort. However, these high-quality items come at a higher price point. For instance, a single pair of socks can cost over $20. Other products, such as the Intraknit Active Lined Shorts and the Intraknit Strappy Bra, are priced at $95 and $65 respectively. Despite the cost, many outdoor enthusiasts find the quality and performance of Smartwool products to be worth the investment. However, for casual outdoor enthusiasts, the price point may not represent a value for money proposition. It's important to note that the delicate nature of Merino wool requires special care and it takes longer to dry compared to other materials.
How does Smartwool compare to other outdoor brands?
Smartwool is known for its high-quality and performance-driven merino wool products. Their innovative designs combine comfort, durability, and temperature regulation, making them a go-to choice for outdoor enthusiasts and athletes alike. However, there are some alternatives to Smartwool that might be of interest.
REI is a specialty outdoor retailer that offers high-quality, branded gear and clothing for various outdoor activities. Backcountry is a leading retailer of outdoor gear and apparel, committed to providing the best possible gear for their customers. LL Bean is an American retailer that specializes in outdoor apparel and equipment, known for its line of versatile outerwear. Merrell is a global leader in outdoor footwear, with a mission to inspire people to pursue their passions outside.
Each of these brands has its own strengths and specializations, and the best choice depends on the specific needs and preferences of the individual. It's always a good idea to compare different brands and products to find the best fit for one's outdoor adventures.
What forms of payment are accepted on smartwool.com?
Does Smartwool offer international shipping?
How do I initiate a return on Smartwool?
What is the timeline for receiving a refund from Smartwool?
About Smartwool.com Popular Products and Services?
Smartwool.com is a popular online store known for its Merino Wool Outdoor Clothing, Socks & Accessories. Some of the popular products include Men's Perfect Crew Short Sleeve Tee, Women's Perfect Crew Short Sleeve Tee, Women's Active Mesh High Neck Tank, Men's Active Mesh Hoodie, Women's Active Lined 4" Short, Men's Active Lined 7'' Short, Women's Hike Mountain Moon Crew Socks, Hike Camp Gear Crew Socks, Everyday Far Out Tie Dye Print No Show, and Run Ankle Socks. The site also offers a range of new and noteworthy items. In addition to selling products, Smartwool.com also runs several initiatives such as the Second Cut Project, which gives old socks a second chance at life beyond the landfill, and the Plant-Based Dyes initiative, which uses eco-conscious plant-based dyes in select colors of their Merino 150 and 250 apparel. They also work with the New Zealand Merino Company on a program that focuses on regenerative agriculture and Merino farming to draw down and capture Carbon from the atmosphere. All products are backed by their go far. feel good.™ guarantee. The site also offers free 3-Day Shipping on Orders $89+.
Smartwool.com Return Policy?
Smartwool.com has a 30-day return policy. Customers can return unworn items purchased at smartwool.com within 30 days from the date of the order for a complete refund. A free shipping return label is included with the purchase. Returned items must be in their original packaging. Initial shipping costs are not eligible for refunds. Returns are typically processed faster if mailed from Fedex vs USPS. Refunds may take 3-5 weeks to process due to the time often required for shipping and bank processing. Exchanges are not available.
As for the shipping policy, Smartwool.com is currently offering Free 3-Day Shipping on orders $89+. This offer is valid for the continental US (excluding Alaska & Hawaii), and excludes P.O. Box addresses. Delivery days are Monday-Friday, excluding U.S. federal holidays. Free shipping may not be available for some customers. Actual shipping times may vary due to carrier delays. Standard shipping rates apply for orders below $89. Overnight, 2-Day & 3-Day Orders must be placed by 1:00pm EST (10:00am PST) Monday - Friday to be processed and shipped the same day. 3-Day and Ground Orders must be placed by 6:00pm EST (3:00pm PST) Monday - Friday to be processed and shipped the next day. Overnight, 2-Day & 3-Day Order delivery are not eligible for P.O. boxes. Please note that they do not ship overnight, on weekends, or Holidays.
Explore Similar Stores
See All Stores
